Terms and conditions

Presentation

Thank you for visiting the shop of my website www.julietterobert.com, where I sell Deluxe prints in signed limited edition, prints in open edition signed or not, postcards and zines.

Copyright

The sale of the physical medium (print, postcard, zine) does not imply a transfer of copyright of the image. No image may be reproduced or used in any form by any means. However, the resale or donation of the medium (print, postcard, zine) is left to the buyer’s discretion.

Payment

The payment of the whole order is requested to validate the order, via the platform PayPal, without any obligation to have an account on PayPal. At no moment do I ever know or store your payment information.

Orders and delivery

All Deluxe prints and open edition prints are made to order by a professional laboratory in Stockholm. They are controlled personally to check the format, quality and colorimetry. The production time is between 5 and 7 business days, the package is sent as soon as possible after. A confirmation email will be sent when the order is ready to be sent, and if the production time exceptionnally goes over 7 business days.

The orders are sent from Stockholm, with a delivery time of about 5 to 10 business days for France and the EU. Deluxe prints are sent with a tracking number.

VAT and taxes

The price includes the VAT, it is applied at the legal rate in Sweden.
For deliveries outside of the Europan Union, only the buyer in responsible for any import tax and custom duties that may be applied by their country authorities.

Cancellation

It is possible to cancel an order up to two hours after validation, by simply sending me an email, no questions asked. A reimbursment will be made as soon as possible if needed.

Returns, exchanges

Returns and exchanges are not accepted, but if an order arrives with a defect that happened during transport, send me an email and we’ll figure it out.

Personal data

No address, email or other personnal data is shared with a third party, except to execute the order.

Agreement

Clicking the confirmation of the order implies full acceptance of these terms. The Swedish Courts have exclusive competence for all litigation related to ordering on www.julietterobert.com